Shipping policy

Store: Korvessen
Address: Località Mas 5, 33092 Cavasso Nuovo (PN), Italy
Email: contact@korvessen.com
Phone: +393105646485
Full Name: Marica Di Michiel

At Korvessen, we are committed to providing a fast, secure, and reliable delivery experience. This Shipping Policy outlines how we process, ship, and deliver your orders.

1. Processing Time

All orders are processed within 1–2 business days after payment confirmation. Once your order is processed and shipped, you will receive a confirmation email including a tracking number and a tracking link to monitor your shipment.

Please note that orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Time and Delivery Area

We currently ship to multiple international destinations using trusted private courier services to ensure safe and timely delivery.

  • European Union & Switzerland: 8–10 working days
  • United Kingdom: 6–10 working days
  • South Africa: 8–12 working days

Delivery times may vary slightly depending on the destination and local courier operations.

3. Shipping Fees

  • Free Shipping & Returns from €30: Orders above €30 qualify for free delivery and free returns.
  • For orders below €30, standard shipping fees apply and will be calculated at checkout.

All prices displayed on our website include VAT.

4. Order Tracking

Once your order has been shipped, you will receive an email with your tracking information. You can track your parcel online at any time.
If you do not receive tracking details within 48 hours, please contact us at contact@korvessen.com.

5. Delivery Issues

If your package is delayed, lost, or arrives damaged, please contact us as soon as possible. We will coordinate with the courier to resolve the issue promptly.
Korvessen is not responsible for delays caused by incorrect address details, courier disruptions, customs procedures, or unforeseen circumstances.

6. Address Accuracy

Please ensure that your shipping information is accurate at checkout.
We are not responsible for deliveries made to incorrect addresses due to customer error.
If you notice a mistake after placing your order, contact us immediately so we can attempt to update your details before dispatch.

7. Split Shipments

In some cases, items within the same order may be shipped separately due to stock availability or logistics. If this occurs, you will receive separate tracking details for each shipment.

8. Customer Support

Our support team is available 24/7 to assist with any shipping, tracking, or delivery inquiries.
You can contact us at contact@korvessen.com.